What to Do After a Car Accident in Townsville

If you're involved in a car accident in Townsville, the most important steps are to ensure everyone's safety, call emergency services if needed, exchange details with the other driver, gather evidence, and seek medical attention—even for minor injuries.

You should also report the accident to police (if required), notify your insurer, and contact a local compensation lawyer to understand your legal rights under Queensland law. 

Car accidents are often unexpected and distressing. Whether it's a minor bump or a serious collision, taking the right actions immediately after the incident can significantly impact your recovery, financial outcome, and ability to claim compensation. This guide outlines exactly what Townsville residents should do after a crash to protect their health, finances, and legal rights. 

1. Ensure Everyone’s Safety First 

The safety of all involved should always be the top priority. If anyone is injured, immediately call Triple Zero (000) for emergency services. Queensland law requires drivers involved in an accident to stop and provide assistance where necessary. 

If it’s safe to do so, move vehicles out of traffic to avoid further danger. Use hazard lights and safety triangles (if available) to warn approaching drivers. 

2. Notify Police If Required by Law 

In Queensland, certain accidents must be reported to police. You must contact the police if: 

• There are any injuries or fatalities. 

• A driver failed to stop and exchange details. 

• A vehicle needs to be towed from the scene. 

• Drugs or alcohol are suspected to be involved. 

For non-urgent situations, you can report to Policelink on 131 444 or through the Policelink app. Police may not attend the scene for minor crashes, but reporting is still necessary for insurance and legal reasons. 

3. Exchange Driver and Vehicle Information 

You are legally required to exchange details with the other driver or parties involved. Be sure to collect: 

• Full names and addresses 

• Contact phone numbers 

• Driver licence numbers 

• Vehicle registration numbers 

• Insurance provider details (if available) 

Keep the conversation factual. Avoid discussing fault or making assumptions, as this can complicate the legal process later on. 

4. Collect Evidence from the Scene 

Gathering evidence is a critical step if you later intend to lodge an insurance or compensation claim. If safe and able, collect: 

• Photos of vehicle damage, road position, skid marks, traffic signs, and injuries 

• Dashcam footage (if available) 

• Names and contact details of witnesses 

• Notes on time, weather, and road conditions 

This information can help validate your version of events and is especially important if the other driver disputes the facts. 

5. Seek Medical Attention Immediately 

Even if you feel uninjured, see a doctor as soon as possible. Many injuries, such as whiplash or soft tissue damage, may take hours or days to appear. 

Importantly, your medical records create essential documentation for any injury claim. Queensland’s injury compensation system relies heavily on proof that the accident directly caused the injuries claimed. 

6. Report the Accident to Your Insurer 

Most insurance policies require prompt reporting of any accident. Notify your insurer even if the other driver was at fault or the damage seems minor. 

Be prepared to provide: 

• Police reference number 

• Photographic evidence 

• Details of the other driver 

• Medical records (if applicable) 

Failing to report an accident promptly may reduce or void your coverage, so it’s always best to notify them as soon as possible. 

7. Understand Your Compensation Rights Under Queensland Law 

In Queensland, all registered vehicles are covered by Compulsory Third Party (CTP) insurance, which provides compensation to those injured in motor vehicle accidents caused by another driver. 

If you are not at fault and have sustained injuries, you may be entitled to claim compensation for: 

• Medical and rehabilitation costs 

• Loss of income (past and future) 

• Pain and suffering 

• Loss of enjoyment of life 

• Long-term care and support 

8. Get Legal Help From a Local Lawyer 

The legal process surrounding CTP and car accident claims can be complex. Consulting a lawyer experienced in Queensland personal injury law can make a significant difference in your outcome. 

A compensation lawyer in Townsville can help you: 

• Determine your eligibility to claim 

• Complete and submit the Notice of Accident Claim Form 

• Deal with insurance companies on your behalf 

• Secure medical assessments to support your claim 

• Maximise your settlement through skilled negotiation 

Choosing a local lawyer ensures your representative is familiar with North Queensland courts, insurers, and medical professionals, giving you a strategic advantage. 

9. Monitor and Support Your Mental Health 

Car accidents often trigger more than just physical injuries. Many individuals suffer from emotional trauma, anxiety, and post-accident stress. 

Seeking professional mental health support is essential. Queensland’s injury compensation framework may cover counselling, psychological treatment, and medication as part of your rehabilitation. 

Don’t ignore signs of distress. Speak with your GP or mental health professional, and document all treatments for future claim inclusion. 

10. Maintain Detailed Records 

Keeping thorough documentation will make your insurance or compensation claim much smoother. This includes:

• Medical certificates and receipts 

• Hospital and GP reports 

• Police and incident reports 

• Photos and video evidence 

• Communication logs with insurers or lawyers 

• Work absences and wage loss documentation 

A well-documented claim is easier to prove and more likely to be resolved efficiently. 

Common Mistakes to Avoid 

Avoid these common pitfalls after a car accident: 

• Admitting fault at the scene: Liability is best determined by insurers or legal professionals. 

• Delaying medical treatment: This weakens your claim and may cause health complications. 

• Not reporting to police: Mandatory in certain scenarios; failure to report may limit your claim. 

• Failing to seek legal advice: You may miss out on entitlements or settle for less without proper guidance. 

• Accepting early settlement offers: Insurers may propose low settlements before your full injuries are known. Always consult a lawyer first. 

Car accidents can be life-altering events, but taking the right steps immediately after can significantly ease the stress and ensure your rights are fully protected. From checking on everyone’s safety and reporting to the authorities, to contacting insurers and gathering medical evidence, every action matters. 

Understanding the legal framework in Queensland and getting timely legal advice is crucial—especially when dealing with injury compensation. For Townsville residents, local experience can make all the difference in navigating the claims process and achieving a fair result. 

Need Legal Advice After a Car Accident in Townsville? 

If you've been injured in a road accident, don't face it alone. The experienced team at Sarinas Legal can guide you through every step of your compensation claim. Contact us today for clear, compassionate legal advice tailored to your situation. 

WARNING: 

1. Strict time limits and notification date apply when making injury claims. 

2. If you miss those time frames, you may lose your right to claim.  

3. Seek legal advice to ensure your claim and the appropriate notifications are made on time so that your rights are not lost.